Chapters 2 & 3 contain quite a bit of information. Very theory based information – so in an effort to create rich discussion I’m going to expand the time we’ll be disucssing the material here.
I have put out a few of my thoughts on the various theories (mainly Ch 2) – respond to one of my statements, then please include which theory you found most interesting, profound or meaningful and then tell us why.
IMPORTANT NOTE: There are 8 people in our class – only 2 can choose the same topic.
Last minute inclusion into the discussion – this article just came through on Carnival Cruise line’s crisis response to the Italian ship sinking – please add a couple thoughts on this as well related to the theories presented.
Image restoration theory can be an intriguing theory to maNy. Ferns-Bank (2011) states “Sometimes, it’s better to remain silent on the issue. At other times, it is best to tell your own bad news” (pg. 52). In class I’ve said we should always speak – how do you react to this statement by our author? Also, when would it be appropriate to stay silent?
Some argue that Decision Theory is the “foundation theory” of all crisis communication theory. It is about helping leaders make the most effective decision in dealing with crisis in an organization. With that being said, how would you handle advising leaders through a crisis?
Your workbook includes an excellent question – “what makes it difficult to use Model 4 of the excellence theory in a crisis?” So what makes it so difficult – please also include your thoughts in general on the Grunig/Repper theory.
Finally, build upon some arguments our author made regarding the excellence theory. The book mentioned that at least 15 percent of practitioners practice the first model, despite how poor it is. What are your reactions to this?